Privacy Policy
Last updated: October 2026
This Privacy Policy describes how Morquenstix Ltd (“Morquenstix”, “we”, “us” or “our”) collects, uses, stores and protects personal data submitted through the morquenstix.uk website and associated platform services. By using this website or submitting an access request, you acknowledge that your data will be handled as described in this policy.
1. Data Controller
The data controller for information collected through this website is:
Morquenstix Ltd
47 Aldgate High Street
London, EC3N 1AL
United Kingdom
Email: [email protected]
Phone: +44 20 7946 0583
2. Information We Collect
We collect personal data that you voluntarily provide when interacting with the Morquenstix platform or website. This may include:
- Your full name
- Your email address
- The nature and content of your access request or support query
- Technical information automatically collected when you visit the site, such as IP address, browser type and pages visited
We do not request or collect card details, billing information or sensitive account credentials through the website or contact form.
3. How We Use Your Data
We use the personal data you provide for the following purposes:
- To process and respond to access requests submitted through the contact form
- To communicate with you regarding your query or onboarding
- To provide and improve the Morquenstix platform and support services
- To comply with legal obligations that apply to Morquenstix Ltd
4. Legal Basis for Processing
We process your personal data on the following legal bases:
- Legitimate interests: to respond to your access request and operate our platform support function
- Compliance with legal obligations: where processing is necessary to meet our statutory duties
- Consent: where you have explicitly provided your data through our contact form for the purpose of submitting a request
5. Data Sharing
We do not sell, rent or trade your personal data to third parties. We may share your data with service providers who assist us in operating the platform, subject to appropriate data processing agreements. We may also disclose data where required by law or regulatory authority.
6. Data Retention
We retain personal data for as long as is necessary to fulfil the purposes for which it was collected, or as required by applicable law. Access request records are retained for a period of 24 months following the last interaction, after which they are securely deleted unless a legal retention obligation applies.
7. Your Rights
Under applicable data protection law, you have the following rights regarding your personal data:
- The right to access the personal data we hold about you
- The right to correct inaccurate or incomplete data
- The right to request deletion of your data where no overriding legal basis exists
- The right to object to or restrict processing in certain circumstances
- The right to data portability where processing is based on consent
To exercise any of these rights, contact us at [email protected]. We will respond within 30 days.
8. Cookies and Tracking
This website may use session cookies and standard server logs to facilitate basic site operation and improve user experience. No third-party advertising or tracking technologies are knowingly deployed on this site.
9. Security
Morquenstix Ltd takes reasonable technical and organisational measures to protect personal data against unauthorised access, loss or disclosure. No method of data transmission over the internet is entirely secure; however, we implement industry-standard practices to minimise risk.
10. Changes to This Policy
We may update this Privacy Policy from time to time. The most recent version will always be available at morquenstix.uk/privacy.html. Continued use of the site following a material change constitutes acceptance of the updated policy.
11. Contact
For questions about this Privacy Policy or how your data is handled, contact the Morquenstix support team at [email protected] or by post at 47 Aldgate High Street, London, EC3N 1AL, United Kingdom.